Shipping policy

Shipping Policy – Democratic Republic of Congo (DRC)

Thank you for choosing Enjoy Life Store. We value your trust and are committed to delivering your orders safely, efficiently, and transparently. Please review our detailed shipping policy for deliveries to the Democratic Republic of Congo (DRC).

1. Order Processing

  • All orders are processed within 3 to 5 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an email confirmation once your order has been processed and shipped.

2. Delivery Timeframe

  • Orders shipped to the DRC are typically delivered within 30 to 45 business days from the date of purchase.

  • Delivery times may be affected by:

    • customs clearance procedures,

    • national or local holidays,

    • weather conditions,

    • strikes or other unforeseen circumstances beyond our control.

3. Shipping Methods

  • We work with trusted international carriers and local postal services to ensure safe delivery.

  • Shipping methods may vary depending on the destination city, package size, and carrier availability.

  • Standard shipping is available for all orders. 

  • We offer sea transport and also Air transport.

4. Customs Fees and Import Duties

  • Customers are responsible for paying any customs duties, taxes, or import fees imposed by the DRC government upon arrival of goods.

  • These charges are determined by local authorities and are beyond the control of Enjoy Life Store.

  • There is no need to contact your local customs office, as we handle all potential fees before delivery.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number by email.

  • You can use this number to monitor the progress of your shipment through the carrier’s tracking system.

  • If you do not receive a tracking number within 7 business days of placing your order, please contact our customer service team.

6. Lost, Delayed, or Damaged Shipments

  • Enjoy Life Store is not responsible for delays caused by customs or local postal services.

  • In the event of a lost or severely delayed package, please reach out to our customer service team for assistance in filing a claim with the carrier.

  • If your package arrives damaged, please notify us within 48 hours of delivery with photos of the damage so we can assist you.

7. Address Accuracy

  • Please ensure that your shipping address is complete and accurate when placing an order.

  • Enjoy Life Store is not liable for packages delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

8. Non-Refundable Situations

  • Refunds or replacements will not be issued for:

    • Orders delayed by customs,

    • Packages held or rejected by customs,

    • Incorrect addresses provided by the customer.

9. Customer Support

Our customer service team is here to help with questions regarding your order or shipment. For assistance, please contact us:

  • Email: [enjoylifestor@gmail.com]

  • Phone: +8619079849394

10. Policy Updates

Enjoy Life Store may update this Shipping Policy from time to time to reflect changes in shipping partners, customs regulations, or business practices. Updates will be posted on our website with the effective date clearly stated.

Final Note

Thank you for shopping with Enjoy Life Store. We truly appreciate your patience and understanding with international shipping timelines and customs processes. Our goal is to make your shopping experience smooth, secure, and enjoyable.